FAQ

Frequently asked questions.

Q:Are you a factory or a trading company?

A:We are a manufacturer. Since our establishment in 2000, we have more than 22 years of production experience.

Q:Where is your company? How is the strength?

A:Our company is located in Nanjing City, Jiangsu Province, only 30 minutes' drive from Nanjing Lukou Airport. The factory has more than 300 skilled technical workers, most of whom have more than 10 years of experience in this field. Besides, we have more than 100 senior technical engineers. If you plan to visit, we can arrange a private car to pick you up from the airport.

Q:How long does it take for your delivery machine?

A:Usually, we ship within 25 days. If the machine is a non-standard customized product, it may take longer. But the delivery time of such machines will not exceed 50 days.

Q:What payment methods do you accept?

A:We generally accept T/T and L/C payment, T/T (30% advance payment, 70% balance paid one week before shipment) L/C (100% L/C at sight), this should be negotiated first.

Q:What is the warranty period of your machine??

A:Our warranty period for regular machines is one year, and for special non-standard machines, we can provide 2-3 years warranty period. Please confirm the warranty period with our sales team in advance. During the warranty period, we provide free replacement parts.

Q:Do you accept OEM customization?

A:We accept OEM customization, including customized appearance, color, configuration, etc. But please note that the price of customized products may be slightly higher. Please contact our business team for more details.

Q:What is the minimum order quantity of your machine?

A:The minimum quantity we accept is 1 piece, and can be customized by OEM to meet your specific needs.

Q:How do you ensure the quality of the machine?

A:We assure you the quality of our machines (such as processing speed and working performance will be the same as the data of the sample machine and your requirements). The contract will contain detailed technical data. We always arrange final operation test before shipment. The machine will be tested for several days, and then use the customer's material to test its performance. When we confirm that there is no problem with the machine, we will arrange delivery. We provide 3 years warranty for the machine. Flexible extended warranties are available by agreement.

Q:What kind of packaging does your machine use?

A:Due to the large size of our equipment, we usually pack it directly into the container and fix it with steel wires to prevent damage during sea transportation. To ensure the machines are intact, extra care is taken to prevent them from hitting the inside of the container during the ship's movement. In addition, we ensure that no other items are placed in the container of the machine you ordered.

Q:How does your company provide after-sales service?

A:Our mechanical engineers provide remote assistance to solve minor problems that may arise during the use of the machine. This includes one-on-one coaching, with the option to send text instructions or videos to help you with your questions. If any parts need to be replaced during the warranty period, we will provide them for free. However, you can also buy parts locally to save time. If remote guidance is not enough to solve more serious problems, we will arrange for on-site service by engineers. In areas where we have agents, we will contact them directly to provide services.

Q:Does your company provide training?

A:You are welcome to arrange relevant personnel to come to our company for on-site study, and we will provide professional one-on-one guidance. However, if it is not convenient for you to visit our company, we can also provide remote training options.

Q:How do you charge for sea freight?

A:Ocean freight charges are usually determined by the forwarder. You can choose to arrange delivery using our freight forwarder or choose your own freight forwarder.

Q:Will your company provide relevant paper materials?

A:Certainly. Along with the delivery of the machine, we usually also provide various manuals, operating instructions, precautions, circuit diagrams, hydraulic diagrams and other materials.

Q:How can I make sure the machine I ordered is right for me?

A:Before placing an order, our sales team will have a detailed and in-depth communication with you to determine your specific requirements. We'll then recommend the right machine configuration for your needs, ensuring you buy the best machine for your business. Our priority is not to recommend more expensive machines to generate sales, as an expensive machine may not be the best fit for your needs.

Q:How to transport the machine?

A:You can choose the shipping company by yourself. Or use our forwarder, we will quote CIF price to you. If less than one container, we will choose LCL (Less Container Load), which will be cost-effective. If you buy two and above, we will use 20 inch, 40 inch or HQ container according to machine size.

Q:How is the quality of the machine?

A:HUNSONE is a mature brand in China. We have CE, ISO and SGS certifications to prove our quality.

Q:Have you ever sold machines to our country?

A:Our machines have been sold to more than 30 countries. For specific areas, please contact us.

Q:Do you have stock?

A:We always prepare stock for customers. Contact us for more details.
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
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